Playbook · Google Ads
Stop bidding on the same keywords as Best Buy. Here's what to bid on instead.
Broad keywords like "smart home installer" pull Best Buy customers, $500 soundbar buyers, and your competitors' unqualified leads. A tighter keyword framework is the single biggest unlock for integrator paid search.
Why the default keyword list is eating your budget
Walk into any generic agency and they'll hand you a keyword list that looks like this: "smart home installer near me", "home automation company", "home theater installation". These keywords are broad, high-volume, and they do the job of draining your budget on the wrong clicks.
The problem is intent. Someone searching "home automation company" could be a $500k client who just bought a new construction home — or a homeowner who wants to connect a Nest thermostat for $200. At $12–18 per click, you can't afford to be wrong a hundred times before you find the right one.
The four-tier keyword framework we use
We organize every integrator campaign into four tiers. Each tier has a different budget allocation, match type, and landing-page strategy. The goal: over-invest in the tiers with the highest revenue per click, and suppress the broad stuff entirely.
- Tier 1 — Brand + dealer terms ("Control4 dealer Austin", "Crestron installer Dallas"). Highest intent, lowest competition from non-specialists. Bid aggressively with exact match.
- Tier 2 — Project-intent terms ("whole-home automation cost", "home theater design services", "lutron lighting installation"). Qualified but broad — use phrase match with strong negatives.
- Tier 3 — Tech-specific terms ("hidden speaker installation", "rack-mounted AV system", "pre-wire new construction"). These pull educated buyers who already know what they want.
- Tier 4 — Competitor + adjacent trade terms ("[competitor name] reviews", "best home theater installers [city]"). Exact match only, dedicated landing page.
The negative keyword list is more important than the positive list
Most integrators have 5–10 negative keywords in their account. We start every new Cwell campaign with 200+. The negative list is where you tell Google all the buyers you don't want.
A typical integrator negative list includes: DIY, cheap, free, under $500, repair, tutorial, how to, diagram, schematic, Best Buy, Costco, Walmart, Amazon, soundbar, and the specific product SKUs that signal a sub-$2k mindset. Review the search terms report weekly and add new negatives every time you see an unqualified click.
Geo-targeting: radius, not city list
A common mistake is setting geographic targeting by city name (Dallas, Plano, Frisco, etc.). This misses the actual buyer pattern — luxury clients live in specific neighborhoods and gated communities, not "Dallas" in general.
Instead, build radius targets around the neighborhoods where $5M+ homes actually sit. For most US metros, 3–5 targeted radii of 2–4 miles each will outperform a city-wide campaign at half the spend. Layer in household-income targeting where available (top 10% or top 5%).
Match your ad group structure to how you'd actually pitch the project
Most integrators run one catch-all ad group called "Services". Instead, build one ad group per project archetype and use the keyword tier structure inside each one.
Example ad groups: "Whole-home automation", "Dedicated home theater", "Outdoor AV", "Lighting control", "New construction pre-wire". Each gets its own ad copy, its own landing page, and its own conversion goal. This is how you go from "we run Google Ads" to "we run five campaigns, each tuned to a different slice of the business."
Don't optimize for clicks. Optimize for qualified conversations.
Google's default optimization is "clicks" or "conversions" — but the conversion it tracks is usually a form fill. Form fills are not qualified conversations. For integrators, the right conversion signal is a scheduled discovery call with someone whose budget matches your minimum.
Pipe your booked-call events from GHL (or whatever calendar tool you use) back to Google Ads as an offline conversion. Optimize toward that. Within 60 days, Google's algorithm will stop chasing form fills from browsers and start chasing clicks that actually turn into money.
Takeaway
If you take one thing from this playbook
Broad keywords + broad geo + lots of clicks = you're subsidizing Google's revenue, not your own. Tight keyword tiers, radius-based geo, and booked-call conversion tracking turn a losing campaign into a profitable one within 60–90 days.
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